Peace of mind guarantee
Book your next getaway with confidence, as all new holidays come with If Only's 'Peace of Mind Guarantee'. You can holiday happy with our new policy in place, which offers our valued travel agents and their customers, complete flexibility when booking that dream holiday. Our policy includes:
- Low deposit – £200pp / €200pp deposit when booking your next luxury holiday
- Exclusive discounts – Enjoy special discounts on luxury destinations across the world
- Right to refund – Receive a full refund if you choose to cancel your booking more than 30 days before departure
- Delayed balance payments – Subject to airline ticketing deadlines and accommodation booking terms
- Postponement price guarantee – If you decide to postpone, we'll secure your accommodation at 2020 prices
- No If Only amendment fees – Incur no If Only amendment fees if you decide to postpone or change your holiday
- 2022 travel – Accommodation rates available now for 2022 arrivals
- Your holidays are safe with us – If Only is ABTA & ATOL protected
Terms and conditions apply. View full details here.
Opening hours update
After Sales phone lines temporarily closed
Due to continuous volumes of amendments to bookings, our After Sales and Ticketing departments will keep their phone lines closed until further notice. We strive to continue the same high level of service, which is only possible at present if we manage our requests through email, so that we can ensure time is dedicated to resolving each customer’s booking successfully.
Our destination specialist teams are fully operational and are open from 10am to 4pm, Monday to Friday, so please get in touch on our reservations number, 0141 955 4000 from the UK, or 01 447 5275 from Ireland.
Temporary change to opening hours
We want to ensure that we maintain the highest levels of service, and continue to work through the unprecedented volumes of amendments and queries as efficiently as possible. Subsequently, from 29 April 2020, we will be amending our opening hours slightly. We will remain closed on a Saturday, and our team of experts within the contact centre will now be available from 10am until 4pm from Monday through to Friday. This will allow our team to respond to the unparalleled levels of email queries and amendments coming through, as well as dedicating time to answer your calls and enquiries. These new hours will remain in place until such time as it is safe for us to return to If Only HQ.
Our teams continue to work tirelessly, processing an unprecedented number of booking amendments, as well as repatriating the last few of our mutual customers back to the UK and Ireland. We are all so grateful to you, our agent partners for encouraging your customers to either amend or accept a refund credit note helping to protect our industry and all of our long term futures.
If you have a query outwith these hours, please email email@example.com and someone will pick up your enquiry when our offices open.
We thank you for your patience and understanding and endeavour to adapt our strategies to best support you and your customers through this challenging time.
Job Retention Scheme
We are committed to preserving the future of our business, and ensuring that our valued teams are here to assist with all of your holiday enquiries for a long time to come. Subsequently, we feel it is a correct decision at this time to utilise the government’s Job Retention Scheme, and will be placing a portion of our workforce on furlough from 1 May 2020. Our destination experts will still be on hand to assist with all of your customer queries, amendments and new bookings, with staff still present in each department. We ask that for any queries regarding refunds or Refund Credit Notes, that our agents log in to their agent dashboard, where a full update is provided.
If Only Refund Policy
Travel agents, please log in to find the latest news as of Thursday 30 May 2020. Customers, please contact your travel agent to find out more.