Who is Responsible for Processing Your Personal Data?
If Only Holidays Ltd trading as If Only… is the Data Controller. This is the legal entity responsible for how your personal data is collected, stored and processed.
Managing Your Personal Data
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.
It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details, including email address and phone number, by ringing us on 0141 955 4043.
Using Your Personal Data for Direct Marketing Purposes
Based on your marketing preferences, we use your email and home address to send you details of our latest products and promotions. For further information on how we use your personal data to keep you informed about our products and how you can change your marketing preferences, click the relevant sections below.
We hold your personal data for the purposes of direct marketing to you for a period of two years, or if have updated your marketing preferences you will continue to receive marketing information unless you tell us otherwise.
Obtaining Your Consent
We will obtain your consent to send you details of our latest products and promotions via Email Marketing in a number of ways. We will obtain your consent when you register your details with us, make a booking, sign up to our email newsletters, request a brochure from us or enter a competition. You can change your email preferences at any time – see Changing Your Marketing Preferences.
We would like to keep you informed about our latest product offers and promotions using the email address you provide to us. We may also use your date of birth to send you specific offers for your birthday. To do this, we will ask you to opt-in to receive marketing emails when you first register an account with us , sign up for our newsletter, enter a competition or prize draw or agree for us to use your email address for marketing purposes when we send you electronic receipts in store.
You can opt out of email marketing at any time – see Changing Your Marketing Preferences.
We will use your name and address to send you occasional marketing mails in the post. We have a legitimate business interest to send you information about our products as we know that many of our customers like to browse through brochures prior to booking. However, should you wish to exercise your right to stop postal marketing activity, you can do this at any time - see Changing Your Marketing Preferences.
Third Party Marketing
We will not share your personal data with third party companies for the purpose of them marketing their products and services to you.
Changing Your Marketing Preferences
You can change your marketing preferences for Email Marketing at any time by: • Clicking unsubscribe in the body of the email sent to you • Ringing If Only… on 0141 955 4043 Please allow 72 hours for your changes to be processed for email marketing.
You can exercise your right to stop postal mailings by: • Ringing If Only… on 0141 955 4043
Processing Card Payments
Whenever you provide your card details to us over the phone, we will encrypt the payment details before sending to our card payment and banking provider. If you pay over the phone, we will mask any card data that you provide so that this is not visible to our consultants as well as stopping card data from being recorded in our Call Recordings.
Any card details provided by customers via paper order forms will be immediately, and securely, destroyed once processed.
From time to time, we may contact you to take part in a customer satisfaction survey. We may use third party partners to collect this information on our behalf. We will share your basic personal data - name, address, phone number and email - for them to contact you to ask if you wish to participate in such surveys.
We may sometimes follow up on surveys with you to get more information from you regarding specific complaints or feedback. You can choose not to participate in such surveys if you do not wish for your personal data to be shared in this way - by ringing the us on 0141 955 4043.
Using Your Personal Data to Process Insurance Claims
In the event that you need to make a claim against us, we will use your personal data and any supporting evidence that you provide to us to process your claim, including sharing this with our chosen insurance companies. From time to time where a claim is outside of our insurance policy, we may also need to engage with external lawyers and share your personal data with them.
Processing Your Personal Data Outside of the EU
How to Contact Us